Privacy Policy, Warranty & Return Policy
This document outlines the Privacy Policy along with the Warranty, Return, Exchange, and Repair terms for [Your Company Name] (“we”, “our”, “us”). This policy is intended for use on a professional e‑commerce website and is legally structured for customer transparency.
1. Company Information
Business Name: [Your Company Name]
Office Address: B-135, Noida Sector 2, Uttar Pradesh, 201301, India
Email: trustingbrains@gmail.com
Contact Number: +91 8382835630
2. Products We Sell
We deal in the sale of electronics including, but not limited to:
- Laptops
- Desktop Computers
- Mobile Phones
- Related electronic accessories
All products are sold with compatible chargers included unless otherwise clearly stated on the product page.
3. Privacy Policy
We respect your privacy and are committed to protecting your personal information.
3.1 Information We Collect
We may collect the following information when you use our website or place an order:
- Name, address, phone number, and email address
- Billing and shipping details
- Order and transaction information
3.2 Use of Information
Your information is used solely for:
- Processing and delivering orders
- Customer support and communication
- Warranty, repair, or exchange services
We do not sell, rent, or share your personal data with third parties except where required for order fulfillment or by law.
3.3 Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
4. Warranty Policy
- All products come with a limited 1 (one) month warranty from the date of delivery.
- Warranty covers manufacturing defects and technical faults only.
- Warranty is valid only after inspection and verification by our technical team.
4.1 What Is Covered
- Free repair or exchange (at our discretion)
- Technical issues not caused by customer misuse
4.2 What Is NOT Covered
Warranty will be void if:
- The product is physically damaged, broken, or tampered with
- Damage is caused by liquid, power surge, fire, or mishandling
- Any issue is caused due to customer negligence or unauthorized repair
Products received in damaged or broken condition due to customer actions are not eligible for warranty, repair, or exchange.
5. Return Policy
- Returns are allowed only within 1 (one) day of product delivery.
- The product must be in the same condition as delivered, with all accessories and packaging intact.
- Return requests after 1 day will not be accepted.
6. Repair & Exchange Policy
- Repair or exchange is free of cost within the 1‑month warranty period, subject to inspection.
- If a repair or exchange is approved, the customer must send the product to us.
Courier Charges
- All courier/shipping charges must be borne by the customer, even during the warranty period.
- We are not responsible for damage caused during customer-arranged shipping.
7. Inspection & Verification
All returned or warranty products will be thoroughly checked. If it is found that:
- The issue was caused by the customer
- The product is physically damaged or altered
Then the product will not be eligible for exchange, repair, or warranty benefits.
8. Limitation of Liability
We shall not be liable for:
- Any indirect or consequential damages
- Loss of data or business due to product use
Our liability is strictly limited to repair or replacement as per this policy.
9. Policy Updates
We reserve the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
10. Contact Us
For any questions regarding this policy, please contact us:
📧 Email: trustingbrains@gmail.com
📞 Phone: +91 8382835630
📍 Address: B-135, Noida Sector 2, Uttar Pradesh, 201301, India